Store Policies
Fulfillment & Pre-Order Policy
Orders typically ship within 3 business day of payment. For Pre-Order and Back-Order items, please see item description for shipping times.
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Pre-Order and Back-Order purchases will be charged to your Card/PayPal immediately upon purchase. Orders can be cancelled before shipment but are subject to a 3% cancellation fee. This fee will be deducted from the refunded amount. This covers the non-refundable payment processing fee we are charged when the initial transaction is made.
Shipping & Return Policy
Due to the nature of sealed product in the TCG industry, we do not offer returns. That said, if something arrives damaged or not as described, send us an email and we'll make it right! (info@thehiddenpotion.com)
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Cancellations can be requested prior to shipment but are subject to a 3% cancellation fee. This fee will be deducted from the refunded amount. This covers the non-refundable payment processing fee we are charged when the initial transation is made.
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Email info@hiddenpotion.com with the Subject line: "CANCEL ORDER#..."