Shipping policy

Last Updated: July 8th, 2025

Thank you for shopping with the Hidden Potion! Below is everything you need to know about how we handle shipping for your orders.

All in-stock items are typically processed within 1–3 business days (Monday–Friday, excluding holidays).
Preorders and made-to-order items follow different timelines — please refer to our [Preorder Policy] for details.
You will receive a shipping confirmation email with tracking once your order has been processed and shipped.

We currently ship via USPS, UPS, and other trusted carriers based on speed, weight, and destination.

Delivery usually takes 2–7 business days after the order ships, depending on the selected service.
Some services may offer tracking and insurance. Please review your shipping option before finalizing checkout.

Once a package leaves our facility, it is in the carrier’s hands. Please use the tracking number provided to monitor your shipment.
We are not liable for packages lost or delayed in transit. Our company recognizes the Carrier’s 'Delivered' status as Proof of Delivery. We do not provide refunds or replacements for packages that the carrier confirms as delivered but are subsequently missing or stolen.
Our system recognizes the Carrier’s Proof of Delivery (the tracking 'Delivered' status) as the final confirmation of receipt. Once the carrier confirms delivery, the order is considered fulfilled.
Any delivery discrepancies (e.g., missing items or non-receipt despite a 'Delivered' status) must be reported to us within 7 days of the marked delivery date.
We do not provide refunds or replacements for packages that are stolen after a successful delivery scan. For stolen packages, we recommend filing a report with your local police department.

Please double-check your shipping address at checkout.
We are not responsible for orders shipped to incorrect or outdated addresses provided by the customer.
If a package is returned to us due to an address issue, we’ll contact you for a reshipment fee.

Each preorder item will include an estimated release window or ship date in the product description.
These dates are not guaranteed and are subject to change due to manufacturing, distribution, or supplier delays.
We will ship preorder items as soon as they arrive at our facility.

If you order in-stock items with preorder items, your order will ship once all items are available.
If you’d like in-stock items to ship immediately, we recommend placing a separate order.

While we make every effort to fulfill all preorders, suppliers sometimes short-ship or delay products.
If we are unable to fulfill your preorder due to allocation limits or manufacturer issues, you will receive a full refund for the affected item(s).

Domestic Only: We currently only offer direct shipping to residential and business addresses within the United States.
Freight Forwarders: We do not ship to international freight forwarding companies, 3PL export warehouses, or re-shipping services.
Order Cancellation: Any orders identified as using a freight forwarding address or having significant billing/shipping discrepancies will be cancelled and refunded at our discretion to ensure transaction security.

Right to Cancel: The Hidden Potion reserves the right to refuse or cancel any order for any reason, including but not limited to: product availability, errors in product or pricing information, or suspected fraudulent activity.
High-Value Orders: Orders exceeding a certain dollar amount or containing high-demand items may be subject to additional verification before fulfillment.

Customer service

Email: info@thehiddenpotion.com

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Every item is hand-inspected and batch-tested for authenticity, so you never have to worry about reseals.